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Test Administration Specialist, Client Examinations

Location:Philadelphia, PA
Employment Type:Full Time
Description:We are currently seeking a Test Administration Specialist, Client Examinations to coordinate web-based, computer based and pencil/paper test administration activities for our domestic and international client examinations pre-administration, during and post-administration of the exam.
Duties:
  • Preparing test administration schedules and materials for administration
  • Providing efficient and timely customer service via phone and email with client administration and managerial staff, testing vendor, and NBME staff.
  • Identifying, investigating and resolving routine and non-routine problems and communicating timely resolutions.
  • Summarizing test administration activities for distribution.
Qualifications:The qualified candidate will have a Bachelor's degree or Associate's degree with 3 years of relevant experience in customer service or program administration in addition to the following requirements:
  • Excellent oral and written communications skills.
  • Strong attention to detail.
  • Strong ability to multi-task.
  • The ability to apply those skills both with internal staff and external clients and vendors.
  • Demonstrated problem-solving, organizational and prioritizing skills.
  • Demonstrated proficiency with Microsoft software (Access, Excel, Project, and Word).
  • A minimal amount of travel is required roughly two to three times annually.


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